Who we are

Cozy Vape (hereinafter referred to as “we,” “our,” or “us”) values your privacy highly. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website and related services, as well as the rights you have regarding your information. Please read this policy carefully.

Information We Collect

To provide you with our products and services, we may collect the following categories of personal information:

Information You Provide Directly:

Identity and Contact Information: When you create an account, place an order, or contact us, you may provide your name, gender, date of birth, email address, phone number, shipping address, billing address, etc.

Payment Information: When processing orders, we collect payment-related information (e.g., the first and last few digits of your credit card number, Alipay account). Please note that complete payment information is typically processed by third-party payment processors, and we do not store complete payment card details.

Communication Content: The content of your communications with us through customer service, email, surveys, or other interactive features.

Information Collected Automatically:

Device and Log Information: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, access times and duration, browsing history (such as the product pages you view), clickstream data, and other related log information.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand user preferences, and provide personalized services. For example, cookies can help us remember your login status and the items in your shopping cart on your next visit.

Information from Third Parties: Where permitted by law, we may obtain information about you from third parties (e.g., social media platforms) and will inform you of the source of such information.

How We Use Your Information

We use the information we collect primarily for the following purposes:

Fulfilling Contracts & Managing Accounts: Processing your orders, delivering products, managing your account, and providing you with customer support.

Customer Service & Communication: Contacting you regarding your orders, account, or inquiries; handling your complaints and queries.

Direct Marketing (Subject to Your Consent): Where we have obtained your explicit consent, we may send you information about new Cozy Vape products, special offers, promotions, and other marketing materials we believe you may be interested in via email, SMS, etc. You have the right to opt-out of such marketing communications at any time.

Service Improvement & Data Analysis: Conducting market research, statistical analysis, and behavioral analysis to improve our website, product selection, and service quality.

Security & Compliance: For fraud prevention and to ensure the security of our website and users, as well as to comply with legal obligations.

How We Share and Disclose Your Information

We are committed to not selling your personal information. However, we may share your information in the following circumstances:

Service Providers: We may engage trusted third-party service providers to perform tasks on our behalf, such as payment processing, order fulfillment, website hosting, data analysis, marketing, and customer service. These providers may only access your information to perform these services for us, under our instructions, and must implement adequate privacy protection measures.

Legal Requirements & Protection of Rights: We may disclose your information when required by law, regulation, legal process, or mandatory governmental request. We may also disclose information if necessary to prevent fraud, or to protect the rights, property, or safety of Cozy Vape, our users, or the public.

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With Your Consent: Except as set out above, we will share your information with third parties only when we have your explicit consent to do so.

Use of Cookies and Similar Technologies

Our website uses cookies. Through cookies, we can optimize website functionality, analyze website usage, and deliver targeted advertising. You can refuse or manage cookies by adjusting your browser settings. Please note that disabling cookies may affect certain website features, such as the inability to add items to your shopping cart or complete your checkout smoothly.

Your Rights

Under applicable data protection laws, you generally have the following rights regarding your personal information:

Access and Correction: You can access the personal information we hold about you and request the update or correction of inaccurate information.

Deletion: You can request the deletion of your personal information.

Restriction of Processing: In certain circumstances, you can request that we temporarily stop processing your personal information.

Data Portability: You can request to receive your personal information, which you provided to us, in a structured, commonly used format.

Withdrawal of Consent: For processing based on your consent (e.g., direct marketing), you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Objection: You have the right to object to certain processing of your personal information based on our legitimate interests.

To exercise these rights, please contact us using the details provided at the end of this policy. To ensure security, we may need to verify your identity before processing your request.

Regarding Direct Marketing: You can opt-out of future marketing communications at any time, free of charge, by using the “unsubscribe” link provided in every marketing email we send, or via your account settings.

Information Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access. For example, we use SSL (Secure Sockets Layer) encryption technology to protect sensitive data (such as payment information) during transmission. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Children’s Privacy

Our products and services are intended solely for legal adult consumers (e.g., 18 or 21 years of age and older, depending on the laws of your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with information, please contact us, and we will endeavor to delete that information.

International Data Transfers

If our business operations require transferring your personal information to jurisdictions outside your country/region, we will ensure that such transfer complies with applicable data protection laws and will implement appropriate safeguards (e.g., using EU-approved Standard Contractual Clauses) to protect your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a new effective date. We may notify you of any significant changes, where required, via a website notice or email. Please review this policy periodically for the latest information.